DD DD

Tried to buy a television (Samsung 50QN92B - 1.658,95 EUR) last friday (16th september) from BCC website. Paid with PayPal but on the BCC website it showed an error. But the amount was withdrawn from my PayPal/Credit card and my Bank said that they send the money and it needs to be confirmed by BCC.
After talking with the customer service through WhatsApp, they told me that they didn't received the money and I believed that and today (22nd september) I tried again to buy the TV using directly my credit card. I accepted the movement in my Online Banking and again error on the BCC website.
Now I have 2x 1658,95 EUR (3317,90 EUR) on my credit card and NO TELEVISION!!!
I want my money back!!! BOTH orders!!!

I was trying to rent a house through MVGM.
I registered on the website (paid 50€), signed for a few houses and got a home visit on the 27th june 2022. On the same day I sent all the documents and never had feedback. I started to call them every couple weeks (15 min waiting in line even if you are the only customer in line) and they always said that they would validate but never did.
Today, 2 months later, I am still waiting for the feedback that never arrived. The house is empty for at least 2 months and I am the only candidate (steady job with a good salary, single, high education).
How is it possible for this company (that has a lot of houses and new buildings in the city) to be so bad at their business? How do they prefer to have an empty house for months instead of having someone paying rent?
I had to give up the house that I wanted to go to another real estate agency which by the way took 1 week since I did the home visit and received the contract.