PayPal and Visa don't work or is a scheme?
Tried to buy a television (Samsung 50QN92B - 1.658,95 EUR) last friday (16th september) from BCC website. Paid with PayPal but on the BCC website it showed an error. But the amount was withdrawn from my PayPal/Credit card and my Bank said that they send the money and it needs to be confirmed by BCC.
After talking with the customer service through WhatsApp, they told me that they didn't received the money and I believed that and today (22nd september) I tried again to buy the TV using directly my credit card. I accepted the movement in my Online Banking and again error on the BCC website.
Now I have 2x 1658,95 EUR (3317,90 EUR) on my credit card and NO TELEVISION!!!
I want my money back!!! BOTH orders!!!
Reply from BCC
Hello DD,
Thanks for your review.
It's a huge bummer that both attempts at placing your order didn't work. Sorry for the inconvenience.
You should be able to ask your creditcard company to cancel those two payments, if you have no done so already.
Could you post your order number(s) here? We would like to take a look at the situation to see how we can correct it.
Kind regards,
Team BCC