Bartek Gie

Disappointing Experience After Years of Loyalty

This year alone, I’ve spent over €1,000 with Bizay — but the last part of my order, worth around €100, never arrived. Despite paying for express delivery with a guaranteed deadline of May 2nd, today is June 12th, and there's still no parcel.

I reported the issue for the first time on May 22nd and received an automatic reply promising support. Unfortunately, no real action was taken. The live chat on the website is useless, and each follow-up complaint is met with the same automatic email and no actual resolution. No one follows up. No one takes ownership.

The parcel tracking doesn’t work — the shipment doesn’t exist in any system, yet the order status still says “in distribution.” That’s absurd.

This is nothing like the customer experience Bizay used to offer. Two years ago, when a package with my business cards went missing, the support team was quick to react — they added credit to my account and helped me reorder immediately. That’s why I kept coming back.

But now? Something has clearly changed — for the worse.
Bizay, either deliver the products or refund the money!

Warning: I was a regular customer and recommended Bizay many times. But based on this recent experience, I can no longer do that in good conscience.

The website shows good pricing and it seems to have good products, but definitely, bad communication and no respect for the customer make me feel the order might not be as colorful as in the manifest and pics.

I do not understand behaviour and attitude of Adam who has been my contact. After 12 yrs in customer care, my NPS rating based on experience with him is 0....

Anyone might have a bad day, too many things on his head or even may have as many customers that he don't need any one more, but first line contact behavior stands for the company they represent.

To summarize - the company's policy is that you should arrange your pick up within 2 days from placing your order or otherwise it'll be cancelled but Adam hasn't been able to provide me with the details of the goods, weights and dimentions of the pallets since Friday Morning till Monday's end of the day (the order has been placed on Thu).

And after I emailed the company again requesting these details untli 09:00 Tuesday morning or I would have to cancel the order I received the following reply: "Order has been cancelled, and your account has been closed, cheers"

Rate this by yourself.

I am very pleased following a Go Exporting that serves always an up-to-date and useful insights regarding trade with Great Britain.

I strongly recommend this brand, their service and expertise!