John French

Always friendly

Purchased a replacement shed door from their website. Order paid for, confirmed and estimated delivery date stated. So far, so good. I then, out of the blue recieved an email to say I had recieved a refund for this item.
Phoned them and was told that they don't sell shed doors, that's why you have a refund. Bit confused at this point, I just bought and paid for a shed door on their website. I then asked why this had happened and was told again, they don't sell shed doors, they are just extras to an order. I tried to explain that they do indeed sell shed doors and I had done just thaton their website but again was told, we don't sell shed doors. I was even told nobody buys just shed doors (well I do) and you won't find anyone selling shed doors. (A quick google turns up hundreds of people selling shed doors by the way). I tried to suggest they sort thier website out so you can't just buy a shed door but this was met with disinterest. Don't know what their other order experiences are like but as for mine, I don't appritiate being told that nobody buys this item when clearly I just have! Telling customers they are wrong is really not best practice and ignoring their well intentioned suggestions can only result in the review I am now giving. So having wasted my time with this company I have ordered a shed door from another online company of which there are many, who clearly realise that just occasionally people may need to buy just a shed door!

Impressive company with great results. Friendly and will work with again.