Issue resolved
Update: 11/05/2025
After posting my original review, Elodie from customer service promptly reached out and resolved my issue. I'm very satisfied with the outcome and will continue purchasing from Grives—I truly love the quality and scent of their rollers.
I placed an order on 27th March for the W25 – Mirage and the W25 Full Set, but only received the Full Set. I contacted customer service immediately with photos to report the missing Mirage roller and followed up several times—yet have received no response at all.
As a returning customer, I expected better. This experience has been incredibly frustrating and disappointing. I won’t be ordering again unless the issue is resolved.
Reply from Grives Perfumes
Dear Valued Customer,
Thank you for bringing this to our attention. I sincerely apologise for both the missing item and our lack of response to your messages.
We will send the missing W25 Mirage roller to you immediately. You should receive shipping confirmation within 24 hours.
I understand how frustrating this experience has been, especially as a returning customer. We're taking steps to improve our customer service response times to ensure this doesn't happen again.
Thank you for your patience. We truly value your business and hope we can regain your trust.
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
