Unexpected $400 Renewal, No Full Refund After Immediate Cancellation
I’ve been a Duplicator customer for a year, and unfortunately my recent experience was extremely disappointing. The subscription auto-renewed for $400 without any clear or noticeable reminder on my end. I did not receive the renewal notice emails (I checked every folder), and the moment I saw the charge, I cancelled the subscription and contacted support immediately — within minutes/hours, before any use of the product.
Despite this, Duplicator refused a full refund and only offered a 50% refund “as a one-time exception,” even though I did not intend to renew, did not benefit from the product, and acted immediately.
I fully understand how auto-renewals work, but most reputable software companies provide full refunds when a customer does not use the product and clearly did not intend to renew.
This experience makes me hesitant to recommend Duplicator to others. I’m sharing this so future customers are aware of the strict, non-refundable renewal policy and the lack of flexibility, even when acting immediately after an unintended charge.
