Secret deal was a low rates hotel I had…
Secret deal was a low rates hotel I had already ruled out on booking.com. The supposedly 4-star was in fact a dated 3-star hotel. I'll never trust last minute secret deals again.
Reply from lastminute.com
Hi Alessandro,
I am sorry to know that you feel the hotel's standard does not warrant the 4-star rating.
Our ratings are not always official ratings. They are based on information provided to us by the relevant hotel and on up-to-date research conducted by our hotel experts. Such evaluations are made in accordance with industry standards and by taking into account factors such as a hotel’s level of comfort, style and the quality of amenities. Opinions on the hotel always differ depending on customers’ individual expectations.
Once again, I’m sorry you were disappointed.
Kind regards,
lastminute group