Still waiting for my items to arrive
Still waiting for my items to arrive, and the delivery time frame has now passed (5-7 working days) it would be nice to receive a courtesy email from the company to confirm the delivery is taking longer, that would stop me from feeling anxious that the brushes might not ever arrive!
I did email the company 4 days ago but no response so far. Order is stuck as ‘order confirmed’ on the website. Quite frustrating, I’m hoping these do arrive soon!
I’m also hoping the company don’t respond to this review with threats of legal action and claims of slander; I am an honest, hard working person who simply wants to know when the purchase I made will arrive, that is not unreasonable.
Reply from Pop Brush
We sincerely apologize for the delay in your order and understand your frustration. After reviewing our records, your email was received and our customer service has already provided a detailed response regarding the shipping status. Please be assured that your order is being processed and will be delivered as soon as possible. We appreciate your patience and remind that our team is here to assist with any further concerns in a professional and constructive manner.
