George Thompson

Hi,

we’re very sorry to hear about your experience and understand your frustration regarding the pricing in your basket. 😔

We always aim to provide accurate pricing, but sometimes prices may change due to system updates, promotions, or stock availability. That said, we truly appreciate your feedback and will share it with our team to help improve our service.

If you can provide your order details, we’d be happy to review the case to ensure everything was applied correctly.

Kind regards

XLMOTO Team

Hi George,

We are so sorry to hear that you've not yet heard from an adviser and the disappointment caused with the delay.

We can see the request was during the Christmas period so this could be why, however our team have since reached out to you to get you connected to someone asap.

Kind regards,

The team at Unbiased

Hi George. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars. Shane at Standard Life.

Hi George - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking.

The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym.

If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome. Thanks, PureGym.

Dear George, I am sorry you were left with that opinion, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR35842. We will get back to you as soon as possible. Thanks – Ben

Hi George,
Thank you for the additional information, sadly this does not relate to any orders placed with us, please contact our customer service team and they will be happy to assist you.
Kind Regards

Good afternoon,

We’re sorry to hear that you've experienced with your Gift Card and we’re keen on getting this resolved as quickly as possible. We’re disappointed to hear that we’ve fallen short of your expectations and will do our best to learn from this issue and improve for the future.

Please could you update your review to include your order number/booking reference or existing case reference number, so we can reach out to you privately and get this resolved?

We look forward to speaking to you soon. Thanks - Emily

Hi George,

Thank you for taking the time to leave another review.
While we do appreciate all your feedback, we do not agree with your latest review. While we appreciate you may have a different opinion you have not been able to send us any evidence to support your claims and, having investigated your complaint thoroughly, we stand by the information and decision that we have provided to you in our complaint final response.
Please refer to the complaint response for your options to escalate your complaint to the Trustees or the Ombudsman if you feel it necessary.

Thanks,

Smart Pension

Hi George,

Thank you for another review. We use encrypted emails to ensure that we are operating in line with data security regulations and protecting the interests of our customers. You can simply reply to us via these emails and I can see that we received your emails in response to our encrypted emails, which we replied to.
Edit reply: we resent our email, apologies if you did not receive it.

Thanks,

Smart Pension

Hi George,

Thank you for the time you have taken to leave another review. We allow up to 8 weeks to investigate and resolve a complaint, however, we aim to resolve it more quickly than that. As mentioned in our communication, the complaint process is an independent review of your experience, and we will review your experience as part of our complaints process and write to you with a full response soon.

Thanks,

Smart Pension

Hi George,

Thank you so much for taking the time to leave a review, we do appreciate your feedback and we are sorry that we have not met your expectations. I can see that a complaint has been raised on your behalf and we will review your experience as part of our complaints process and write to you with a full response soon.

Thanks,

Smart Pension

Hello George, thank you for taking the time to give us a review.

We're just really sorry that you've not given our wines a try first - we would still love to change your mind about us so please let us know if we can help at any time - we're very passionate about what we do and our winemakers are so very proud of what they're able to produce with the support we're able to give them.

You're never tied into anything with us and can cancel at any stage - plus we have our wine guarantee - definitely worth a try I'd say!

We'd love the chance to prove our 5*'s!

Cheers, Donna @ NW

We’re sorry to hear you’re unhappy with the experience you’ve had with us. Please send an email to LVGICares@lv.co.uk and we'll get the right team in touch with you. Many thanks, David.