They dont know how to setup their own product
I bought an arcade max with light guns. Could not setup as the sensor supplied in the box is different to the one on the instructions. Tried multiple times, eventually drove to their showroom and asked someone to show me how to setup. Staff said we dont know how to setup and will need to ring customer service. Rang and explained the issue, asked for some photos of sensor and no response from Ross after 3 weeks, chased numerous times by phone and email. Raising a small claims court claim as product is not as advertised and they dont have a clue how to setup
Reply from Home Leisure Direct
We sincerely apologise for the incredibly frustrating experience you've had. Receiving a mismatched sensor, leaving our showroom without answers, and waiting three weeks for a reply is completely unacceptable, and we are so sorry for letting you down.
Dan from our customer service team is currently in contact with you to try and sort this out as a matter of urgency. We are fully committed to making this right for you.
Again, please accept our sincere apologies for the hassle.
