I placed an order with Oz Home Hub at…
I placed an order with Oz Home Hub at the start of October 2025 with a listed delivery date in November. The delivery never arrived, and I had to follow up myself. Only after chasing them did they tell me they will not have the item in their warehouse until January 2026. This delay was never stated on their website at the time of purchase.
Under Australian Consumer Law a business must not accept payment for goods if they cannot supply them within the timeframe they advertise. This is covered under Section 36 of the Competition and Consumer Act 2010. It is also considered misleading under Section 18 because they failed to inform me of the stock shortage or the real delivery timeframe.
I gave them a chance to respond to my email asking how they planned to fix this situation, but they never replied. They also have no working customer service line and no way to speak to anyone directly, which makes resolving this extremely difficult.
Given the lack of communication, the failure to supply the item within the advertised timeframe, and the concerns about the legitimacy of this company, I will be making an official complaint to the relevant governing body.