United Kingdom
Review of Casanoov
Absolutely appalling customer service. Website states 4-6 working days which is highly inaccurate. I am now trying to get my money back but customer service are very delayed in responding.
Review of Direct Ferries
Huge thank you to Julie for changing the booking and being so caring!
Reply from Direct Ferries
Dear Vanessa,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, both yours and ours. Our aim is always to provide the highest level of customer service and we're very sorry that we've fallen short on this occasion.
Regarding our telephone conversation, this has now been resolved for you.
Please accept our sincere apologies once again. Your feedback will be thoroughly reviewed by our Customer Service team, and we will use it as a learning opportunity to make sure that we get it right next time.
Kind regards,
Direct Ferries
Review of AnyVan
I would urge anyone thinking of using this company to refrain. They are NOT a removal company they are a man with a van. My regular man and van charges me £220 per day but I thought to make my life easy I'd use a proper removal firm. Any Van up sold everything and I paid £1300. My home was damaged and also my goods. Any Van do not care. I paid for 2 extra men and they sent only 2 no refund offered. My furniture was dragged on blankets as it was too heavy for two men to lift. My table worth £8000 was chipped and cracked. Sales people are conditioned robots who do not listen or care. As my items wouldn't all fit I had to hire another van the week after who were far superior and charged me £220. Please do not use this company.
Reply from AnyVan
Good Afternoon Vanessa,
We are sorry to hear you are unhappy with the service which you have received and that you have advised damages were caused to your items.
Unfortunately the booking reference provided is not one of our reference numbers. So that we can review this further for you, please can you confirm your booking reference name and email?
Kind Regards,
Charlotte.
Review of Luxury Flooring
DREADFUL COMPANY DO NOT MAKE PURCHASES WITH THEM! I purchased £6000 worth of flooring Brimham aged sunshine. I have had hard wood flooring in a previous property and never ever had an issue. The first floor I have had laid has marked even when sweeping. The company do not care. There are huge deep marks in the floor and I have been told to sand it and re stain it. It takes two days for an email to be answered and it is impossible to speak to a manager or supervisor. Basically I have wasted £6000 on flooring that is of horendous quality. Please be aware and do NOT spend your money with these sharks.
Reply from Luxury Flooring
Good Morning Vanessa,
We are disappointed to read your feedback regarding your experience using Luxury Flooring. Please accept our apologies. We, at Luxury Flooring pride ourselves on our good quality flooring and excellent customer service throughout the whole end to end customer journey. Our customers experience of how easy or memorable it is to deal with us is extremely important to us.
Having reviewed your order, We can see that since leaving your review you have spoken with a member of the customer service team and a resolution has been reached for you.
We understand that you were frustrated with the issues that you have faced around the scratches that have appeared on your flooring post installation, but having spoken with the customer service team member, we have arranged to collect the unused packs of flooring for a refund and also discounted your order for you.
Once the unused packs have been collected a refund for these will be processed.
Kind regards
Luxury Flooring & Furnishings
Review of WeBuyAnyPhone.com
Scam of a company. Don’t use. I sent four phones and they knocked everyone down in price. Still waiting for money. Music magpie are far more honest.
Review of Arval UK
From the beginning this company were dreadful - AVOID at all costs! Delivery was late. Car is not fit for purpose. We were told we could transfer the lease but now we are told we cannot. The settlement figure is £14500 and there is no negotiation. Dreadful customer service from the very start. No one at Arval cares and anyone struggling financially will get no help what so ever.
Reply from Arval UK
Hi Vanessa, Thank you for your review which we were sorry to read. A member of the team will be in touch with you shortly. Best Wishes
Review of Ultrasound Direct
I use ultrasound direct every six months and cannot speak highly enough of them.
Review of Selph
Perfect service. I've recommended them time and time again!
Review of Cash Fx Group
Absolutely outstanding in every way. I invested £300 and within three months earned over £5000. It’s not a scam it works!
Review of Wirex
Account is frozen with no access to move my money or exchange. Contacted wirex several times and they tell me to apply for a new card. There is no option to do this. It appears to be a total scam.
Reply from Wirex
Hello Vanessa,
We are sorry for this unpleasant situation.
We have just sent you an email in order to specify the additional details of your case, please provide us with a reply so that we could assist you further.
Thank you in advance!
Review of The Naked Marshmallow Co.
Need to work harder to keep up with the market. Basic customer care. Should be dispatching until the 23rd for 254th delivery. Shoddy!
Reply from The Naked Marshmallow Co.
Hello Vanessa,
Thank you for your order and for taking the time to leave a review.
I'm sorry to say that your review has left us all a little confused and we'd be grateful for some clarification if possible.
You placed an order with us on the 14th December at 18:18pm, using our free 3-5 working day service, having checked the tracking, the parcel was delivered and signed for on the 20th December at 11:36am which means it arrived within 4 working days - at the busiest time of the year.
Our last shipping date for Christmas 2017 was December 18th, which was to allow time for all orders to arrive at their destination in time for Christmas. We do acknowledge that other companies will offer delivery right up until the last minute, but I'm sure you'll agree that you'd be more disappointed with an item not arriving, than with a company who have a slightly earlier cut off time? You would only need to check the larger companies social media pages at this time of year to support our reasoning.
Its also worth pointing out that the 23rd was a Saturday, and no courier will deliver on a Sunday. We also can't find any record of any contact from yourself, so have to refute your claims about our 'basic customer care' as it doesn't look like we had an opportunity to answer any queries you may have had.
We'd love for you to drop us an email with a further explanation, so please feel free to contact us at hello@nakedmarshmallow.co.uk
Kind Regards, The Naked Marshmallow Co.
Review of CarDelMar
Terrible experience. Booked a car from Geneve swiss side. Car was not available at swiss side but was at French. Charged £408 extra for winter tyres and pass. This took 3 hours and a lot of upset. Ruined our holiday. No one at Budget would help us.
