Initial conversation on the phone with head office was very positive and polite and helpful and explained what happens with all the information that we require from directions to clothing changes and the process for the time we are there . Head office also explained it’s a £50 refundable deposit when you turn up with pictures being £50 each and the more you buy the better the bundle deal which sounds great 👍🏼 and bundles will be offered.
The stylist greeted myself and my daughter all went well with the hair & makeup and we’re all friendly and helpful although there were other children male & female up to the ages of 16 roaming around the changing room area which I thought could have been separated.The clothes we brought with us weren’t hung up on a rail and just left in our bags and no-one offered to go through our selections of clothes apart from myself handing the clothes over to the makeup& hair artist for each picture shoot.
We thought the stylist would go through everything we brought do get an idea of my daughters personality and style.
My daughter had four changes which looked nice and changes of hair style with each look
all seemed good so far.
We left for an hour so the photos could be developed then arrived back to go through the images. The lady going through the photos , we felt was quite cold and abrupt and business not what we were expecting.
We sat down looking at a screen full of amateur photos which were raw and not edited which was very disappointing, I could have taken better photos with my Iphone16.
Then the price was mentioned that the minimum order was 10 images at £500 no less or an option to pay higher from £1500-£5000.
Our jaws dropped with how much they were asking for these photos. Each bundle offered you different support opportunities.
We saw 5 photos we liked out of 84.
The back drops clashed with the clothes and the poses didn’t look right with the outfits and body positioning was laughable for my daughters age. There was one outfit that looked good being outdoors and sporty,other wise It didn’t seem high end photography.
We came away leaving with no image, disheartened and deflated after travelling and looking forward to taking a few photos home to keep.
As a customer a polite suggestion
Offer:
£50 for one image
£150 for three
£300 for five images
So customers have affordable options.
2,Advertise your bundles on your website and head office lets us customers choose if we want to pay £500 to start with.
3,Make the experience a bit more personal with your own cubicle and clothes rail and help with styling the outfits.
4,Not mixed genders together.
5,One image allowed to be taken home Instead of the £50 refund.
6, Hold the images for 7 days until clients make a decision at home what they want to order put images on a paper to take home show family and friends.Don't delete the images after we’ve left until a decision is made.
A clearer explanation would have been helpful from head office and other price options could have completely changed this experience for us.
Your reviews seem very positive that’s why went came to you.
Thank you