Poor durability & shocking technical support
Product (Resmed Airsense 10 Elite) performance is excellent, but durability is poor. Fan motor became very noise after only 30 months of use.
Device was purchased from official distributor abroad and I relocated to the UK 18 months ago. When I approached the Resmed UK for help with the faulty device, I was fobbed me off being informed "we are unable to inspect a device purchased outside the UK"
After I provided proof that the device was purchased from an authorised reseller I was informed the manufacturers warranty period for the device has expired. I was offered "as a gesture of goodwill", Resmed UK would "arrange an out-of-warranty inspection" at a cost of £75.
Resmed UK Tech support took a full 2 weeks to provide a final "offer" - a CPAP device is an essential part of chronic treatment for OSA and snoring.
Surely an international "premium" brand (based on on the premium pricing of the device) should provide better customer service. I plan to take my custom elsewhere.