I ordered a 3 x 10ml perfume oils through a Facebook promotion (paying £4.90 for shipping). However, they only shipped ONE. The order took a long time to arrive, and the quality is appalling. Despite claims of being 'natural', the oil smells strongly of petrol/industrial chemicals.
Upon applying it to my skin, I experienced immediate burning, redness, and extreme skin tightness. I had to wash it off several times and use medical-grade soothing cream to treat the irritation. The ingredients list on the bottle is incomplete and fails to list mandatory allergens.
This is not a natural product; it is a low-quality chemical mixture that is unsafe for skin. DO NOT trust the positive reviews on their own website—this company is misleading customers.The company’s reply is insulting and misleading. I am a VERIFIED customer with order confirmation emails and bank statements to prove it. Claiming that Trustpilot reviews are from 'anyone' is a pathetic attempt to discredit a genuine victim of your unsafe product. Your 'certified assessors' clearly missed the fact that this oil causes chemical burns. Instead of taking responsibility for a dangerous batch, you choose to gaslight your customers. If your product is so 'safe', why does it smell like industrial petrol?
I have inspected the bottle and packaging (photos kept as evidence). There is NO batch number, NO manufacturer’s address, and NO full ingredient/allergen list (INCI) as required by UK Cosmetic Products Safety Regulations. Listing 'Perfume oil' is not legally sufficient. This is an unlabelled, untraceable, and unsafe chemical mixture. Your claim that your products are 'thoroughly tested' is impossible to verify when you don't even follow basic mandatory labelling laws. I am now officially reporting this to Trading Standards and the OPSS (Office for Product Safety and Standards).
Not only is the product unsafe, but the company also scams customers on quantity. My order confirmation clearly lists 3 perfume oils (Levante, Alkim, Mirab) for the £4.90 shipping fee. However, they only shipped ONE. My account was mysteriously updated after payment to show only 1 item. I have the original email proof of the 3-item contract. This is a classic 'bait and switch' scam. Avoid at all costs!