Ordered a Dyson product 3 months ago and still have not received it. No answers after 5 calls to Dyson Canada customer service that is located in the The Philippines. Can't speak to any decision-making leader in Canada. According to the latest call today, my payment was not accepted and have to reorder. But no refund of my original payment. How can I place another order when my first was never even processed and I do not have a refund as yet? Dyson promises an epic experience. It's an epic failure and a fraud. They may portray being a high-end product. But it's hit or miss. Never by a Dyson !! If there was a -10 rating, I would rate it so. My call just got disconnected while awaiting to speak to a Supervisor that can provide answers. Companies like this have to be held accountable !!