They require your presence to receive a…
They require your presence to receive a package and thus that you stay at home from work the whole day. In my case, I had to stay at home two days, and they still haven't delivered my package as scheduled. They are not very flexible and cannot offer any alternatives to the delivery, and customer service is inaccessible and slow.
Reply from DB Schenker Sverige
Hi Sophia,
Thank you for sharing your feedback. I'm very sorry to hear about your experience. This is not the level of flexibility, communication, or reliability we aim to provide.
To be able to look into what went wrong and assist you further, we’ve already sent you an email requesting additional information about your shipment. Once we receive that, we’ll proceed with the next steps as quickly as possible.
Have a good day,
Julia