Vektra VEK1054 here. Failed just after 2 years (my £20 cheapo still going strong after 5 years). Customer service very poor and dismissive. Suspect it's the base that becomes faulty on these machines (ours stopped switching off at designated temperature).... base is not available to buy, nor to be offered to buy by customer service, no apology or assistance offered - simply: it's out of warranty, tough. So much for 'saving the planet one cup of tea at a time'..... mine's off for recycling.

For me, the thermal kettle which avoids reboiling, and can be set at a lower temperature is a fantastic idea, let down by it's longevity. Next time I'll buy a cheaper model so when that blows up I'll be less out of pocket.

Avoid Vektra like the plague.