Very late delivery
Delivry instruction, before 2 pm was not followed
Last minute text 1:23 pm to 3:23 pm new delivery, was not delivered. No call or text of when will actually deliver.
I spent 30 minutes phoning healthnethomecare. Only then I was told 4:13 pm to 4:45 pm expected delivery. No text notice.
Eventual delivery at 4:17 pm.
I wrote a feedback to healthnethomecare.
Also, a formal notice to UCLH who manages the home service.
Overall, not a good delivery service.
Reply from HealthNet Homecare
Hi,
Please accept our sincere apologies regarding your late delivery. We try to avoid this wherever possible, but sometimes due to circumstances beyond our control, it can result in missed time slots.
We are extremely sorry that this delay wasn’t communicated to you and will use your feedback to review our internal processes.
Kind Regards,
The HealthNet Team