Poor workmanship as product doesn’t last, customer service is next to non existent, no response for days, obfuscation at every turn, you provide a receipt it’s not the one they are looking for etc, more delays, no offer of repair then more radio silence! For the price i expected a better quality product but you’ll be lucky if you get 12 months and for the price you buy a cheap kettle for £20 that will last twice as long and you’ll be £80 richer with less hassle!