I ordered a bracelet and chain from ICEEX Official and requested cancellation before it even shipped, but they ignored my emails, blocked my address, and shipped it anyway. The parcel has been bouncing around since 5th Sept and I never received it. Customer service is non-existent — emails go unanswered and they do not honour cancellation requests.

Luckily, my bank (Lloyds) stepped in and I got my money back, but I would never recommend this company. Buyer beware — they take your money and ignore all communications.