Customer service imposible to reach
The concept is good, but at the end with the end I recieved only 1 reinbusement during the first 8 months, nos sure it worth. Difficult to contact client service, I asked to cancel my contract, no follow up and poor customer service. Not the best experience.
Reply from Santévet
Automatically translated message
Hello,
I am sorry to hear that your experience did not meet your expectations.
We take note of your comments regarding the availability of our customer service and are working to improve this point.
In addition, I confirm that your cancellation request is being processed.
We are still waiting for proof of your move abroad. I invite you to send it through the contact form available in your client area by clicking on “Compte” and then “J'ai une question”.
Best regards,
Camille from Santévet.