I’ve generally had a good experience with Hommer’s service levels as a Vinted seller, but it has been a mixed bag overall. Since Vinted acquired Hommer in October 2023, I’ve noticed some recurring issues that really need attention.

The main problem lies in the QR code stickers generated through Vinted. These labels show only a QR code with no name or address visible. Because of this, two of my parcels went completely off track. One ended up traveling around the Netherlands for a month and a half before reaching the buyer. Another, which should have gone to Belgium, was marked “lost” after nearly two months. To my surprise, I later received it back at my local post office within a week of the buyer confirming it as lost.

While it’s good that the item was eventually returned, this process causes unnecessary delays, frustration, and risks damaging trust with buyers. I raised this with Vinted’s support team, but their responses have been automated and unhelpful, simply saying there’s “nothing they can do.”

In my opinion, there is something that can be done: improving the labeling process so that parcels have both a QR code and basic recipient details. This would prevent parcels from going on unnecessary “tours” across Europe and give sellers and buyers more confidence in the service.

Overall, Hommer’s service works well when it works, but the labeling system is a serious flaw that needs urgent improvement.