I purchase a pair of sandals from this company and the experience has been shocking from start to finish.

1) Product quality: the sandals were of extremely poor quality and sized so small they seemed more suited for children.
2) Customer service: I contacted “Lisa” in customer service, who repeatedly tried to push me to accept discounts instead of returning the item. I made it clear I wanted to return the sandals.
3) Return process: I was instructed to send them back at my own cost to warehouse in Albania, which I did via recorded delivery. After I confirmed the return, the company refused to process a refund, suddenly claiming the 30 day period had expired - despite the fact that they were aware of my travel schedule and delays were communicated clearly.
4) Deception: It late came to light that “Lisa” is not real. The person behind the company is 22 year old Damian Verwij, trading as CAPITOS, who concealed his identity.

This is not an isolated case. Other reviews show a consistent pattern of poor products, obstructive customer service abs refusal to refund.

I have now escalated this to my bank, and reported the case to the Dutch fraud authorities.

My advice: AVOID THIS COMPANY AT ALL COSTS. They misrepresent themselves, do not follow EU consumer law and treat customers unfairly.