Do not book this carrier!
Do not book this carrier!! They refuse to do home delivery even if you paid for it. I ordered two heavy packages and only because I believed it would be home delivered as it said when I was booking it, because I am not able to carry it. I even changed my plans to make sure I am home when it comes. But the customer service told me all packages are directly going to a pick up point even if you booked home delivery as if that was normal. They couldn't even find the tracking number even though they sent me an email with it. I had to forward it to them so that they could see it. Horrible, horrible service, not to mention extremely slow. DHL has the packets always delivered to my home and fast.
Reply from DB Schenker Sverige
Hi,
I would like to investigate your case and I will need your shipment number to do this.
I have sent you a separate email asking for more information and would appreciate it if you could respond to that request so that we can take a closer look at the handling of your booking and shipment.
Regards,
Sofie
Uppdaterat svar 25/8:
Vi har försökt nå dig men tyvärr inte fått något svar. Utan mer information blir det svårt att utreda din leverans. Du är välkommen att kontakta vår kundtjänst om ditt ärende inte skulle vara löst.
Allt gott!
Sebastian