It’s 2025
It’s 2025—customers deserve full traceability and immediate proof of collection, like a receipt or digital confirmation. Faster, clearer tracking updates would also reduce frustration from waiting days without info. Simple steps that build trust and show Yodel values its customers.
Reply from Yodel by InPost
Hi Christopher,
We’re really sorry to hear about your disappointment — your feedback highlights very important points around transparency, efficiency, and customer confidence, and we understand how frustrating it must be to experience delays and lack of clear updates. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review?
Thank you, Yodel Team.