I ordered a TrimPod 2.0 from GroomHere on June 2nd. It was advertised as shipping from the UK with an estimated delivery time of 8–10 days. It finally arrived 11 days later, and the packaging clearly suggested it had been dropshipped from China — not what was promised.

After seeing multiple bad reviews all over the internet about this product (too many), I decided I didn’t want it at all. I contacted them immediately to return it, but despite their earlier promise to provide a return address "once the parcel arrives", they ignored me. I had to send five emails over 2 days - and 11 total emails - just to get a return address. Only when I threatened to open a PayPal case did they respond.

They tried offering me a 50% refund to keep it, likely because it would cost them more to get it back to the fulfilment centre. I later found the exact same razor on AliExpress for £17.96, which explains everything — this is clearly a dropshipping setup.

I eventually got my refund after returning the item (unopened, tracked, and signed), but the hassle was absurd. There was no transparency, no urgency, and no accountability. It felt like they were deliberately stalling to make me give up.

Avoid GroomHere at all costs. It's not a real UK shop - just a slow, unresponsive middleman for cheap overseas goods, and the product is really not worth the money spent!