No refund and no news for 2 weeks
Ordered an item on 11/5. Took them 5 days just to process my order. No email confirmation of order except shipping confirmation from Yodel on 16/5. The ordered item turned out was too big. Made the return on 19/5 and now it’s almost two weeks since I’ve returned my order. Yodel tracking shows that it was returned. No refund and AGAIN no confirmation email whatsoever. You’re never gonna know what’s going on with your order and return. Avoid at all cost.
Reply from Lee Online Store
Dear Atina,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the difficulties you’ve experienced, and we completely understand how frustrating the delays with your order and return must have been.
Please accept our sincere apologies for the inconvenience caused. This is not the experience we want for our customers, and we genuinely regret the trouble you’ve been through.
To ensure your concerns are addressed as quickly and thoroughly as possible, we kindly ask that you reach out to our Customer Service team at lee.uk@kontoorbrands.com. They’ll be ready to support you and provide any further assistance you may need.
Thank you again for your patience and understanding. We truly value you as a customer and are committed to making things right.
Warm regards,
The Lee Customer Service Team