Review of National Express


Rated 1 out of 5 stars

Rude and unprofessional coach driver at Leeds Station Yesterday at Leeds station I…

Yesterday at Leeds station I encountered a driver from hell ! He used his position of power to dehumanise me . Even his colleagues, the security he had called upon to remove me from the coach apologised to
Me for his behaviour! He even shoved a passenger who tried to give a non biased view of the situation and told him his opnion does not matter .

15 May 2025
Unprompted review

Reply from National Express

Hi Lucia,

Thank you for your feedback, and sorry to hear of your experience. As this would need to be investigated further, I have logged the details using your ticket information, and our Customer Relations will be in contact with you directly.

Regards
Samantha