Dear Marta,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustrating experience you encountered with the refund process for your recent returns. We understand how inconvenient this is, and this is certainly not the efficient and reliable service we aim to provide.

If this happens again in the future, and no refund has been processed within 5 business days of us receiving your return, please get in contact with our Customer Service.

Best regards,
The Lee Customer Care Team