Never showed up!
Waited all day for my delivery and no sign of Evri. It's 11.20 PM now and the tracker still states out for delivery today! It obviously ISN'T.
Evri Chat bot is utterly USELESS, no help whatsoever!
Update: Louis,...
I tried ringing 03308085456 and it still thinks it is 4pm (recording) and was NO USE WHATSOEVER. Why do you tell people to ring this number KNOWING it will not help at all Evri? You plainy DON'T CARE about customer service.
I've created an enquiry incident number :
241028-034580 asking why your tracker STILL says my parcel IS being delivered today, when it obviously ISN'T and enquiring where the hell IS my package???
Update:
Finally arrived next day, after TWO further delivery windows! Not impressed with the "service".
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Louis