App is good but customer service is non-existent
App is good to use but customer service is terrible. I needed to change my name after getting married. It’s like tumble weed if you try to use their chat service. Tried yesterday and no response. Tried again today and after 2 hours no response.
Edit: thank you for your response. The app doesn’t provide a reference number for my chat. I got a response last night at 10.30pm when I was asleep. I replied this morning and sent my docs but got no response for the whole day. It’s now the evening.
Edit2: Finally managed to resolve, but took a few days. I would usually expect chat services to be quicker, especially when the chat bot kept saying ‘someone will be with you’. Better communication stating it may take days to respond would have been better.
Reply from Trading 212
Thank you for taking the time to leave a review.
Given the current volume of inquiries, our replies may take longer than usual. We're working on expanding our team and improving operations to handle the increased workload.
For us to change the name on the account, we’ll need an up-to-date identity card or passport. Since we couldn't locate an account with the information provided in Trustpilot, please share the reference number of your case by updating your review. We'll make sure to get back to you.