Disappointing
We were disappointed that the photos of the cottage seemed to be deceptive and it was much smaller than expected. The photos were out of date and showed a dining table and chairs in the lounge which was not there. It was the most expensive cottage we have stayed in and was poor value for money. It certainly wasn't 4 star as advertised. We asked a question of Original cottages before we went and had no response at all.
Reply from Original Cottages
Good Morning,
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience with the cottage and that it did not meet your expectations. We strive to provide accurate and up-to-date information to ensure that our guests can make informed decisions, and it's clear that we fell short in this instance.
We value your comments regarding the outdated photos and the absence of the dining table and chairs. Rest assured, we will pass this information along to the property owner to address these discrepancies and improve the accuracy of the listing. Additionally, we will review our communication processes to ensure timely responses to all customer inquiries.
Your feedback is crucial in helping us improve our services, and we hope to have the opportunity to restore your faith in our company in the future. Thank you once again for bringing this to our attention.
Kind regards,
Lauren