Fool me once your mistake. Fool me twice, my mistake. Well, I’ve made a mistake by trusting Dyson again. Bought a Gen5 handheld vacuum, which arrived defective - the particle counter doesn’t work. Called Dyson hoping that it would be pain free to get a replacement - wasn’t given the option and instead the operator wanted me to send the machine to their engineers to evaluate it. I’m sorry, in what universe this is how things are done in 2024? You send a (vastly overpriced) faulty machine to someone’s house, apologise profusely and send a new one immediately, then collect the faulty one and find who did the botched quality assurance process to hold them accountable. With that I decided to return the machine, as waiting for some engineer to peruse at the machine to then decide after however long how Dyson wants to solve the problem is beyond unreasonable to state the blatant obvious. Dyson booked a courier to collect the machine today in the morning. Guess what? The courier did not come. Called Dyson, who then had the audacity that despite having booked for the morning the courier could decide to come at any point until 7pm. Opened a complaint, number: 40339474. Given track record of Dyson not getting absolutely anything right I have no hope that it will be even looked into. What a shame, what happened to this company. It used to be such a desired brand and now it’s absolutely shambles. Good thing I found other options. Will probably sell my air purifier so that I don’t have to ever look at this brand again, except when drying my hands in restaurants toilets, which is probably the last market that Dyson is probably borderline acceptable. What a disgrace.