Missing parcel.
I have in the past written a positive review about EVRi but not this time. I have attempted to email them but you can not reply to there emails. I received an email telling me a parcel I sent to my elderly aunt had been delivered through the letterbox, I have since discovered that my aunt is in hospital and if she is discharged will need the contents of the parcel I sent. EVRi have said it was delivered through the letterbox, which is impossible as it wouldn't fit.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley