Recently had to sign up to their bin collection so they are supposed to collect it and return it etc. However they have been constantly missing my bin collections and they not only missed my household waste bin last week just before Christmas but they also missed my recycling collection this week shortly after Christmas. Both bins are scheduled for collection by them from my outdoor storage area which has unlimited access for them every day of the week so there's absolutely no excuse for their lack of competence and it's beginning to feel like the bin collection team is either new or just can't be bothered to actually do what has been asked of them. If you want to discuss anything with regards to benefits or money from work or even just general enquiries etc, the female staff on the phone are incredibly rude, condescending, and entitled. Why does it seem to be that they are always miserable? Literally every time I ever phone them which thankfully until recently isn't that often, it's like any problem you have makes their day a living h*ll and I really don't care if you have abusive customers because even though they state on the phone that any abuse won't be tolerated and that you will be reported, somehow they make it easy for their staff to be abusive and difficult to report such ignorant and nasty scum.