Terrible service don’t order from this…
Terrible service don’t order from this company
I ordered a dress over a week ago on next day delivery. It still hasn’t arrived. The only way you can contact them is via email, they responded with I’ll see if we can find it. I’ve not had any update other than leave it with us for 7 days we are waiting on the courier to see if they can locate it. Just shocking service they never offered to send another or any other help. It was explained I needed the dress for an event last Friday. They still haven’t made any other contact. I wouldn’t bother putting yourself through the agony of ordering from this company.
Reply from Club L London
Hi Sharon,
Thank you so much for leaving a review.
I know how disappointing it is when a parcel goes missing and I’m sorry that this had led to a negative experience with us.
As the courier has marked this as delivered, we have raised this with them and are awaiting for the outcome of the investigation.
Once again, we appreciate your patience. If you have any questions in the meantime, please let me know.
Best Regards,
Chloe
Your Club L Customer Care Team