Shocking service incapable of delivering a basic service.
Where is my ordered? Advised 2 - 4 days delivery now 7 days in and not even a despatch email! I emailed after not hearing anything to be told they are having some issues and to look out for my despatch email soon.
At this point I’ve given up I needed the bulbs for a project over the weekend, I’ve emailed asking for a refund but currently being ignored!
Shocking service incapable of delivering a basic service.
Reply from philips-hue.com
Hi Dan,
thank you for taking the time to share your feedback. We're really sorry to learn your order has not been delivered.
Due to an unexpected technical error, there are some delays in your region. As a result of the error, a refund is currently not possible We do apologize for this.
Your order will be dispatched as soon as possible. Your feedback has also been forwarded to the team, this will help them improve future communication.
The Philips Hue support team