Again I have attempted to have virgin, because for a moment, they were the least expensive, however their, customer service and organisational skills are 'so' bad that I have again decided to cancel my installation yet again and go elsewhere.

In this process Virgin have sent out 5 lots of employees. all but the first needlessly, wasting my time and theirs. The left hand do not know what the right is doing. Their surveyors prior to the installation date were not good or thorough which has resulted in a great waste of time. All the employees were misinformed as to what they could and couldn't do with Open Reach facilities. Virgin are absolutely useless

The real issue for customers wanting media is that 'all' the media companies seem to be atrocious where customer service is concerned ... It's obvious that no one at the top of any of these companies cares for anything other than the huge pay packages they have. Seems to be 'especially' true of Virgin where they do not even allow you to speak to a manager to resolve an issue. They promise a call back within a time period, that never arrives. Wait times on their phones are extremely long. Considering they are off shore agency's one would at least expect them to employ more people. Instead they know that a customer has no other option that to wait.

Absolutely atrocious.

As a postscript. when I did attempt to cancel my order the agency Virgin uses wouldn't listen, continually talked about a free 2 months. After telling them 5 x that I wanted to cancel service I had to show annoyance. Only then did they agree to cancel my order...

Virgin here's a suggestion. Become organised. Show you care and listen. To keep customers / potential customers happy and want to be with you, that might be a good start.