I have used Royal Mail for many years along through eBay. I almost always send items through tracked but with a large and expensive parcel on this occasion, I used their Special Delivery service. I have unfortunately lost my proof of purchase which is essentially an old fashioned piece of paper. Without this they refused any refund and after being denied that I simply asked if they could actually look for my parcel. They then got back to me stating that no refund could be made. Sorry Sharon (not their actual name) but what part about finding/searching for a large and lost parcel don't you understand. I've honestly had enough of their shenanigans and I have emailed their Independent Review Board to see if they can shed some light on this situation. Completely disgusting customer service so far.