finally sorted...had a lady called corelle, who kept in touch and sorted everything...even pre noticed another problem, told me and canceled it and bought the installation forward...called me every step of the way and in between getting fitted got a mini hub out for me to use...only reason not 5 stars is of all the hassle to get here...connection is great engineer from open reach was here for 2.5hrs and left no mess - wish I'd had this service from the start....10/10 for corelle a brilliant ambassador for BT