was recommended to have bt installed by a very happy customer...thats where it ends, I arranged for internet to be fitted and a guy came round looked round and said yes needs a surveyor as he couldn't do it and left...then I had to ring again for an update ( I had a hub2 sent ) and well I was told that I would be contacted....Next day a guy rang and said I'm at yours talking to your mom ( my mom had moved over to Jamaica ) I said your not with my mom and he said your already linked to BT? I explained that I lived at another address where he then went to and called me again saying because I wasn't there I'd be charged? then he quickly said that he ment he gets paid either way and was putting as a no show...well after that I called BT and explained what had happened the guy on the phone said he would cancel that and start again...and was arranged for today 11.03.22 between 1 and 6pm I had to collect another hub2 as the engineer would need that...getting to 3.30pm and no call I had even replied to there texts confirming I was going to be there I decided to call BT and after a lengthy wait the reply was yes your deff being sorted today....5.45 still nothing done no contact so called again and another pin number and Eleanor tried to sort but i was put on hold and eventually lost the call she in all fairness tried to call back...again I called, this time I was with Keiron who put me on hold first for 14mins then again for 12 mins and seemed surprised I was still holding, his reply was well when they get back to there depot they will see that the job wasn't done and reschedule...bearing in mind this is the third time I'd been messed about...I must mention BT have done 2 hard searches against my credit report ( NOT GOOD for credit scoring) I asked Keiron if he could get someone to contact me about how this can be rectified and he couldn't give me an answer so my reply was cancel everything and.collect the 2hubs that BT will try to charge me for..he seemed relieved by this...BT are prob best at what they do but boy they make it hard to get the basic service...one person is small and insignificant to BT well that's how it appears...Will try Virgin now maybe they care about customers...can't even email customer complaints as ask for an Id?? poor service 😢