The WORST company ever used, AVOID AT ANY COST.
Kept my parcel for a month, I contacted them 5 times and every time they said we will resolve in 2 days and never did. eventually when my parcel arrived there was a charge of 100 Euros for something that was never assessed or valued for. Hermes customer service is totally useless with people copying and pasting stuff for you to read. Most horrible experience.AVOID- AVOID-AVOID.