Dear Eranraviv,

We are sorry that you are dissatisfied. Please, let us investigate your case and we will get back to you as soon as we can. I am sure that we will come to a satisfactory outcome.

On behalf of Skypicker,

Martin

Customer relations
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UPDATE:

Dear Eranraviv,

I have finished reviewing your case as promised and here is the outcome of it.

We are sorry for the inconvenience you had to experience at the airport. Afterwards reviewing your case in further details I have come to an conclusion that unfortunately an technical error took place and you were not sufficiently notified of the fact that your passport details were needed. Please, accept my sincere apology regarding this inconvenience. The amount you have paid for the check-in at the airport will be fully refunded once you provide us with necessary banking details.

We have sent you an e-mail with further information and are looking forward to your reply. Should you have any further questions, please let us know.



On behalf of Skypicker,

Vlasta

Customer relations