When my partner had tried to reset our router due to dropping wifi issues, the internet had stopped completely. James was very patient and talked me through each step, to try and isolate and fix the p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great installation on 15 May. Engineers very polite and efficient. V happy with the new broadband service. Spoke to customer services on Thursday regarding adding my old landline to the contract an... See more
Company replied
Paul Lambert and Tom Ball were our Zzoomm engineers today 3/6/2026. Both lads were efficient, clean and tidy doing the installation, they were polite and explained what they were doing. Everything is... See more
Company replied
Installation was reasonably quick. Then I had a problem logging into the new router. The log in page says to enter the last 6 digits of the serial number when in fact it wanted the full 8 charac... See more
Company replied
Company details
Written by the company
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Contact info
Fountain House, John Smith Drive, OX4 2JY, Oxford, United Kingdom
- 03333119909
- help@zzoomm.com
- zzoomm.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jonathon was brilliant
Jonathon was brilliant. Gave me what I asked for with absolutely no quibble. Very fast at sorting it - thanks very much
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Joss,
Thank you for your 5* review.
We are glad to hear that Jonathon was able to resolve your query quickly.
Zzoomm Customer Care
Omar Razak - Very Professional
Omar Razak was the model of professionalism, he was efficient, polite and a credit to the company!
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Paul,
Thank you for your 5* review.
We're happy to hear that Omar gave you a good experience.
Happy Zzoomming!!
Zzoomm Customer Care
Mary was a massive help in resolving my…
Mary was a massive help in resolving my issue on the call support service albeit my poor signal, very patient and very clear with her questions. Many thanks in clearing things up so quickly! 😁
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi Kian,
Thank you for your review!
We're glad that Mary could help you quickly and get everything sorted just as you asked. We appreciate your feedback!
Zzoomm Customer Care
Amazing service from Mary
Spoke with Mary this afternoon from the Customer Support team. Super amazing, really quick service and easy to speak with. Helped me arrange new renewal deal since I would like to stick with BeFibre. Never had to ring Customer Support since I have never had an issue but definitely would never have an issue ringing again in the future based off Mary's service!
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi Nur,
Thank you for your review!
We're glad that Mary could help you quickly and get everything sorted just as you asked. We appreciate your feedback!
Zzoomm Customer Care
Had reason to call customer care
Had reason to call customer care, Roxanne answered and my problem was very soon sorted,she was friendly and courteous which is what you hope to expect from the company. I was extremely grateful for the help.
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Ron,
Thank you for your 5* review.
We're happy to hear that Roxanne gave you a good experience.
Happy Zzoomming!!
Zzoomm Customer Care
I had to make a change to my Zzoomm…
I had to make a change to my Zzoomm installation date time and rang their helpline and spoke to a helpful and polite operator called James who organised a different time. Great service from a customer service operator.
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Charles,
Thank you for your 5* review.
We're happy to hear that James gave you a good experience.
Happy Zzoomming!!
Zzoomm Customer Care
Just renewed my contract with zzoomm…
Just renewed my contract with zzoomm for another 24 months. Wanted to say a big thanks to a Michael Jones- Boyce on the Loyalty team What a guy 👍
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Carl,
We're glad to hear that you've renewed your contract with us. We will be sure to feed back the lovely comments to Michael too - thank you!
Happy Zzoomming!
Zzoomm Customer Care
He was patient
He was patient, helpful, and there was short wait time when phoning
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Judith,
Thank you for your 5* review! We appreciate the feedback.
Zzoomm Customer Care
Ellie she was very helpful she asked us…
Ellie she was very helpful she asked us a few questions and within no time at all she got our wifi sorted and got it up and running.
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Alison,
Thank you for your 5* Review.
We're glad that Ellie was able to provide a positive experience and resolve your technical query!
Zzoomm Customer Care
they tried to install broadband over 3…
they tried to install broadband over 3 and a half months ago and they still haven't installed it.
i've been trying to get an update from them since 21st may. 3 emails and no reply.
the duct to the house collapsed, i told them that before they tried to install in feb. but they didn't listen. they then tried to contact my neighbour to arrange a repair of the duct, i told them that they won't get a response because they're away but they still spent another 6 weeks sending letters. the repair is now with open reach.
is it possible i'll get to 6 months and still no install? are zzoomm really that bad?
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi there!
We're sorry to hear that you have been having issues with your installation. We have sent a request for further information so that we can look into this for you.
Zzoomm Customer Care
They failed to show for an agreed date and time slot
I agreed an installation and time slot. No one from the company appeared. 40 minutes before the end of the time slot (1700) they phoned to say that they would not be making it today and would I like to re-sched for another day. I cancelled any further appointments and my order. The service was pathetic and I would not recommend the company to anyone looking for a broadband service. There are plenty of others out there with a wish to supply you.
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello George,
We're sorry to hear that you have been having issues with your installation. We have sent a request for further information so that we can look into this for you.
Zzoomm Customer Care
Quick response to request by Job
Quick response to request by Job - great, accurate communications and request resolved
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Peter!
Thank you for the 5* Review!
We're happy to hear that Job was able to resolve your request. That's exactly what we aim for. :)
Zzoomm Customer Care
Best ISP I have ever used!
I have had the service for around two years now and have been very impressed throughout. Contract negotiation at the end of the first year was simple and was handled in just one email.
I also recently needed to contact technical support after realising my connection was behind CGNAT and that I needed a static IP. My call was answered within five minutes, even though it was after 5pm. The representative, Riz, was knowledgeable, personable and sorted my request in less than five minutes.
Overall, I would rate them as the best ISP I have ever used.
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Christopher!
Thank you for the 5* review and feedback!
We're happy to hear that Riz was able to resolve your CGNAT query and get your Static IP set up. Please let us know if we can support again, we will be happy to help. :)
Zzoomm Customer Care
Very quick and sufficient service from…
Very quick and sufficient service from Ellie, provided me with information i needed and provided what I wanted.
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Eliza!
Thank you for the 5* review.
We're happy to hear that Ellie was able to provide all the information you needed. That's exactly what we aim for. :)
Zzoomm Customer Care
Rapid Reconnection
Lori understood the issue immediately and talked me through the procedure required to restore my connection.
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Isabel,
Thank you for your 5* review.
We appreciate the feedback, we're sure that Lori will be happy to hear about your kind words.
Zzoomm Customer Care
Omar Razak
Omar Razak - Turned up at estimated time, professional, friendly and efficient. Thanks
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Ben,
Thank you for your 5* review.
We're happy to hear that Omar gave you a good experience.
Happy Zzoomming!!
Zzoomm Customer Care
Great Customer Service
Spoke to a lovely lady called Rachael about renewing my contract with Zzoomm. Everything was really straight forward and easy. She offered me a really good deal which im happy with and can forget about it for another 24 months, thank you!
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Matt!
Thank you for the 5* review and feedback!
We're thrilled to hear that was Rachael made your renewal smooth and easy, that's exactly what we aim for. :)
Zzoomm Customer Care
At first it was a nightmare to get…
At first it was a nightmare to get through but when I did Johnny was really nice and helped me renew my contract without any problem really friendly and helpful pleasure speaking to him
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Charlotte
Thank you for the 5* review!
We're happy to hear that Johnny was able to secure you a good deal on your renewal!
Zzoomm Customer Care
Reply from Zzoomm Full Fibre broadband
Hello Andrew,
Thank you for your 5* review.
We're happy to hear that Omar gave you a good experience.
Happy Zzoomming!!
Zzoomm Customer Care
Mary was very helpful and informative
Mary was very helpful and informative
8 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Sandra,
Thanks for the 5* review.
We're happy to hear Mary was able to make your experience smooth when you contacted us!
Zzoomm Customer Care
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