Zzoomm Full Fibre broadband Reviews 7,705

We had Zzoomm engineers Raja and Zsombor performing our installation today. They are very professional, knowledgeable and quick! Very pleased with their service! Thank you!

Maxine so helpful and caring thank you so much

Kahlid was very helpful and sorted the issue for me

Very responsive by Ritz on renewal of contract by far one of the better providers around no real issues to report

spoke to Jonathon from loyalty team about a contract renewal real down to earth and very helpful guy cant recommend the company enough for there customer support its next to none it was a genuine pleasure to speak with him

Hi i would like to thank mary for help today,

Maxine got the information I needed and then placed the order with no hassle

Excellent customer service from Mary today, resolved all issues promptly. Excellent customer service

I recently contacted zoom regarding my renewal of my contact I spoke to Riz who dealt with my request quickly and efficiently giving me a great offer with I took , he was polite and very friendly

Since switching to zzoomm i havent had any Internet issues at all.
The download speed is amazing especially for installing larger sized games.
There customer service was really helpful when i needed help

Due to a family bereavement I needed to change the contract. Special mention to Johnny who bent over backwards to get me sorted out. Very Professional and Helpful he was a pleasure to speak to.

Mary was absolutely brilliant and was very patient when I had terrible signal

Called the Zzoomm loyalty team today and spoke to Rachael with a view to staying with Zzoomm as we have had a good service from them since we switched and so wanted to remain but at a competitive price. Rachael was lovely to talk too, clear, knowledgable, friendly, understanding and it was one of the nicest calls to a customer call centre that I've had.

As a whole it’s not to bad speed is okay but if you loose connection don’t expect it to be resolved immediately more like a few days up to a week or more & no reimbursement for the loss of internet however drexler from customer support helped me this evening & got me back up & running after 48hours without connection

Fantastic customer service by Mary so helpful must have a promotion as best customer service

The most unprofessional service I have ever experienced. I had to cancel my day at work and wait the whole morning for the engineer to arrive. At lunchtime, I called and was told they would come between 1pm and 5pm, meaning I had already lost half a day’s pay waiting around.

After that, I even cancelled the rest of my shift and rushed home early because they confirmed they were still coming. Only then was I told they could no longer make it that day and wanted me to reschedule for the 11th — nearly two weeks later.

Instead of trying to make up for the inconvenience by offering the next day or something sooner, they simply pushed me far down the line again. Very poor service delivery, poor communication, and no consideration for customers’ time or lost earnings.

I’m finding since I’ve changed from EE my internet is not as good. Sometimes I’ve got to turn my WiFi off to get a connection, and the 5g on my mobile seems quicker. At the moment I’m only happy it’s cheaper price but not the quality compared with EE.

Chris visited my house talked to me and my mother he was very polite and very knowledgeable so we have switched from virgin looking forward to more reliable bb