Zulily Reviews 

I ordered uggs that ran HUGE. When I tried to start a return, it says the return portal was closed. This is for everyone- not just me. In order to even start a refund you have to email customer service who then takes a week to even respond! Then they refused to let me return an item because it was final sale. Usually I understand that but these boots I bought were a size 6 and fit like a size 7! To me, that’s considered defective and I should be able to at least get “store” credit towards something else. Even with the thickest socks you can think of, I’m swimming in the boots. That’s out of my control and they should’ve made an exception. They don’t though. So when you finally get a response after a week or two and respond to them, it takes another few day to get their response and they were just unhelpful and the quality of their stuff is questionable. I’m not even sure they’re real Uggs because usually with the Ugg brand from the Ugg site, I’ve never had a sizing issue/discrepancy like this before.

Buyer BEWARE!! I’ll never order from this site again.

I was honestly a little confused by some of the mixed ratings for this company, so I felt like I was taking a bit of a risk. But I’m really glad I went for it, because they were absolutely perfect.
Ordering was super easy, communication was clear, and shipping was fast. I got exactly what I ordered for my Red Wing boots — original shoes, extra laces, tags, the whole package — and everything was in perfect condition.
Great discounts, great service, great product. Highly recommend. 👌🧡

DO NOT BUY HERE! Absolutely horrible, scammy experience. Bought a pair of shoes, once the order was submitted they switched the size, tried to cancel within minutes but no way to reach them except email. They responded 1 hour+ 1 minute after my order to tell me I couldn't cancel as the window had closed at the 1 hour post order mark (so they read my email and wrote me a reply within 1 minute?). Told me I'd have to return, 10 days later the item still has never shipped. They continue to ignore my emails to customer service.

I ordered 2 different items from Zulliy in late JUly and early august of 2025.
After a month of telling me there were logitics issues but they were still going to deliver they finally cancelled.
Ordering from Zuliy is a wish. You see a great price. Order and you may or may not receive it.

Should be -3. Ordered an item, never received it. No contact to follow up. BS company - DON’T USE

DO NOT BUY FROM HERE. They only send part of your items and tell you too bad on the rest. This company needs to be shut down I have been arguing with them since September it is now January.

Zulily provides the worst customer experience I think I have EVER had with a company (in my 38 years of life).

I have been trying to exchange my son's shoes that I bought him for Christmas for over a week now. The only option to contact them is via email. The chat option only provides canned responses,and there is no customer service number visible on their website.

So I first contacted them through their chat on January 2nd. The chat tells me to email them, so that's what I did.

They didn't respond to me until January 5th, and they gave me a canned 'please go to this link and submit a return request'.

So I tried that. Of course, to no avail, the item is greyed out and unavailable for return/exchange (despite being well within their holiday return window!)

So, I immediately responded to their support email and told them there isn't an option to exchange or return.

It is now January 9th, and I STILL have not received a response.

I tried emailing them again on the 7th...and then again today. Still nothing.

Absolutely zero response. Crickets.

The rage meter is filling, and I'm frankly disgusted at the level of customer service from Zulily. Looking at their reviews online, I regret that I relied on their brand name instead of reading reviews before I ordered. Now, I'm out $135 and have a pair of shoes that my son can't wear.

I will never order from them again.

Got a good price and on time delivery of Hoka Bondi 9.

Warning to anyone considering ordering from this website.

I received a pair of Birkenstock slippers that arrived clearly stained on both shoes. Customer service acknowledged the issue and explicitly authorized a return.

However, the return process does not work. The website simply does not allow the item to be returned, despite the authorization.

What followed was complete silence. I sent multiple follow-up emails (around ten) and never received a single response. No assistance, no explanation, no solution.

This is not a technical issue — this is a total failure of customer support. When a company authorizes a return and then becomes unreachable, customers are left with no option but to escalate.

I ultimately had to open a dispute with Chase to protect myself and attempt to recover my money.

This experience shows a complete lack of accountability. I will never order from this site again, and I strongly advise others to think twice before doing so.

Birkenstock shoes are consistently high quality. The shoes pictured were pale blue but the ones received were dark blue. That is the reason for a three star rating on this order.

I ordered Birkenstock clogs on 12/22/25 and they said they would be delivered on Friday 12/26/25. They got shipped to Ohio and they have been in the same spot sine I placed the order. I reached out to customer service and basically told me it’s my problem and they will arrive when they get there. I paid extra for early shipping too so honestly don’t buy anything from this website as they are clearly scamming people for the holiday and then telling them to deal with it. I have screens shots of the whole interaction and I’m posting it on social media so everyone can boycott this website and all the scammers can lose their jobs.

Still waiting on my product. Their shipping is terrible.

I ordered two pairs ugg boots for myself and the first pair ran small the second pair the opening for the foot was smaller than the other one I could not even get my foot in. Emailed customer support multiple times.

I was on site and I was interested in sunglasses. They have a auto chat bot that offered me a discount but when I checked out I didn’t realize that they charged me the full price for the item and I questioned them on it and they didn’t honor the lower price and didn’t allow me to return it because the items were final sale.
Terrible customer service I will never buy from them again. They literally lied to me, inducing me to buy at a lower price, but then charging me more at check out when again I questioned them about this and offered them the opportunity to correct it twice they told me no that they couldn’t adjust the price and that I could not return the item never again

Ordered Ray-Ban sunglasses on Nov 16,2025. No update for weeks. Emailed Zulily on Dec 3, their reply was order was being delayed and if no update contact them again to escalate order. No response from customer support when emailed again to escalate. Emailed again to refund and no response. No good way to contact business using both email or chat line. Should have read their reviews before ordering from them.

I ordered a vest on 12/01/25 and product has not been shipped. I tried to cancel my order and they refused to cancel and give me a refund. I never got a ship date.

I would give a zero if possible. No customer service and I am going to have to go through my credit card for reimbursement.

I ordered shoes back in October. According to my tracking the shoes were never received at UPS. I have reached out to customer service about 10x. Customer service is USELESS. They keep telling me, I am not giving them the correct order information, but I am. It pulls up on their website for me every time. Don’t shop here!

I was sent the wrong size, in a damaged box, which arrived over 10 days late and my return is under review, even though I paid extra for free returns! Seriously, this company has got to be kidding!