ZOX Reviews 

3,603
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality, meaningful messages, and inspiring designs of the bracelets, noting how durable and comfortable they are for daily wear. Consumer support is repeatedly described as exceptional, with helpful staff members quickly resolving any unexpected sizing mistakes or missing orders without trouble. Some people were dissatisfied with occasional delivery delays, experiencing long wait times for international shipping or tracking updates that failed to progress properly over several days. A few consumers also mentioned encountering occasional issues regarding wrong sizes or missing items upon arrival, though assistance was provided quickly.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the gorgeous designs, meaningful... See more

Customer service

Consumers find customer service to be positive, noting that representatives always go out of their way to... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is generally easy... See more

Quality

Users describe positive interactions with quality, consistently praising the gorgeous designs, durability,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is typically fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed the adapter for my watchband and the customer service department actually put a small video together to help me put it on! The best customer service ever! All other companies should strive to... See more

Rated 5 out of 5 stars

These beautiful bracelets have meant so much to me, they’re so inspirational for me. Trying to move through my intense grief, (both of my parents died within 6 months of each other), & these bracelet... See more

Rated 5 out of 5 stars

Ordered the wrong band by accident. When I reached out wanting to return and purchase the correct band for my wife, ZOX made the process easier then I could have even imagined. When she received the c... See more

Rated 5 out of 5 stars

Having struggled with anxiety and depression the bracelets are a real comfort and source of encouragement for me. Have gifted them as well. Love the watch bands, best I’ve found for my Apple watch. Ra... See more


Company details

  1. Beauty & Well-being

Written by the company

Zox Are Exquisitely Curated, Incredibly Comfortable Works Of Art For Your Wrist. They're Part Of A Very Rare Set That's Individually Numbered And Never Reproduced. That's Right Friend, You Just Found It: Your New Favorite Wristband.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,603)

1,424 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I only received half of my order, and the half I received was damaged. Customer service at Zox responded to my email in just a few hours and resent my original order with a different carrier.
Excellent customer service and why I will continue to buy from this company. Thank you.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

An amazing company!

An amazing company filled with compassionate individuals who provide beautiful products.
By the way, I don’t know how my husband’s name got in the mix, but my name is Bonnie and I’m the happy customer!🤭

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Rectified the problem immediately. Very attentive and responsive to the situation. Love Zox and their products. Would purchase from them over and over again.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

One purchase and they bug you every day!!!!

The products are fine. But apparently they think they can keep bugging you everyday with their stupid NFC tags without asking for permission. AVOID!!!!!

9 June 2026
Unprompted review
ZOX logo

Reply from ZOX

Hi Jodie! Thank you so much for sharing! The notification you're seeing actually only appears when the NFC tag on your bracelet is tapped. It won't send anything on its own or reach out without you tapping it. If it's popping up more than expected, it may be getting tapped accidentally (bag, pocket, etc.), but there's nothing running in the background. Hope this helps out! 😊

Rated 5 out of 5 stars

Satisfied

I placed an order and the mail carrier lost my package. I contacted customer service and they resolved the issue quickly. I will order again.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I am a lifelong customer of Zox!

Zox has phenomenal customer service! When my package went missing in transit, I contacted them to let them know and within 24 hours they had responded kindly and shipped me a new order. Their bracelets are of good quality, and I just love the uplifting messages I get when I tap my phone to the chip in the bracelets. I’ve been going through a rough time here recently, and these messages are a good reminder that I am worthy of love and compassion. Between that and their customer service, I am a lifelong customer!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I had a problem reading the script on an old ZOX bracelet. While, they couldn’t fix the script or change it, they did offer another bracelet with a similar affirmation. They were incredibly responsive and I felt heard. ALL customer service departments should be like this!

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, the only bit I found a little tricky was using Shop and ClearPay, but that's probably more my user ability than a reflection on the companies. I haven't received the product yet but when I asked with regards to tracking my order, they couldn't do enough. Very impressed. Will use again.

30 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look