Unfortunately, my package never arrived. But ZOX customer service was stellar! The item I had ordered was sold out, so it couldn't be replaced. But my refund was quick and complete. The team at ZOX is... See more
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Zox Are Exquisitely Curated, Incredibly Comfortable Works Of Art For Your Wrist. They're Part Of A Very Rare Set That's Individually Numbered And Never Reproduced. That's Right Friend, You Just Found It: Your New Favorite Wristband.
Contact info
7701 N FM 620, 78726, Austin, United States
- (424) 644-3826
- bros@zox.co
- zox.la
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Replied to 96% of negative reviews
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Fantastic service
I had a problem reading the script on an old ZOX bracelet. While, they couldn’t fix the script or change it, they did offer another bracelet with a similar affirmation. They were incredibly responsive and I felt heard. ALL customer service departments should be like this!
Easy to order
Easy to order, the only bit I found a little tricky was using Shop and ClearPay, but that's probably more my user ability than a reflection on the companies. I haven't received the product yet but when I asked with regards to tracking my order, they couldn't do enough. Very impressed. Will use again.
I received a package the bag was ripped…
I received a package the bag was ripped and empty but I did not expect them to replace bracelets it was not ZOX's fault this happened but they did replace them which I feel bad about because it was not their fault. I love their wrist hugs they get me through life stuff
The connector on my watch band broke
The connector on my watch band broke, and I found the customer service to be exceptional. Their response was prompt and their team was amazing with solutionsto fix the issue.
Answering me immediately
They got back to me the same day. I feel like Zox puts their customers first.
Customer Service was excellent My…
Customer Service was excellent My Bracelet All Dogs ❤️❤️❤️🐾🐾❤️❤️❤️ Go To Heaven is Absolutely Adorable ❤️❤️❤️❤️ And I Definitely Be Purchasing From Them Again 😀
The Company responded quickly to a simple shipping question.
The Company responded quickly to my query. The products are amazing, environmentally created, and touches on all aspects of Life for a constant reminder.
My first purchase was the Caring Hearts bracelet - Red, White and Blue celebrating Fire, EMS, and Law enforcement, of which I served my Communities.
Fantastic customer service
Fantastic customer service, company ethos and products. Love the growth and progression of this business and how they value their customers. I recently made an error in my order and it was resolved quickly and efficiently using clear communication and guidance, whilst being very thorough. Highly recommend this company and their products.
Excellent customer service
Excellent customer service, quick response and handled my issue swiftly! Love the bracelet!
Ordered a couple times now from Zox
Ordered a couple times now from Zox. Really enjoying their bracelet selection despite being hesitant at first. Their customer service when contacted is excellent aswell - fast and friendly replies with quick resolutions. Thank you so much!
Amazing customer services
Amazing customer services, I made an error based on misunderstanding and they have resolved by sending me what I missed without charging me.
I am excited to share my bracelet with…my friends
I am excited to share my bracelet with friends! What a great way to have Jesus with you wherever you are!
The customer service is excellent as well!
Thank you for this wonderful idea
Great products / Outstanding Service
Great products. Love the daily Bible verse my Zox provides. It’s a great reminder to me on the hard days.
My original stopped working but they immediately sent me a replacement when I let them know.
The Zox team went above and beyond in…
The Zox team went above and beyond in resolving my issue.
I had a very small minor issue
I had a very small minor issue, No biggie, with an adapter once I notified them. They immediately corrected the issue in both refund and replacement .
customer service is top. Notch with these guys.
Customer service AND the company AND the owners are incredible!
Customer service is wonderful! Easy to fix things, and they get to the root of any issue!
The bands are incredible, wish I could afford to purchase more (and I’m on a monthly plan just to get a random 3)!
Jason, the owner, he is incredible-always asking for opportunities for improvement, customer feedback, and for customers to actually help with writing sayings-I even came up with one for the healthcare/nurses band!
I can’t say enough good about this company and the faith they have! I’m so blessed to have stumbled upon them!
Have placed 3 orders of 5+ Bible Verse…
Have placed 3 orders of 5+ Bible Verse bracelets. I will admit that along with the 1st order, I chose to also order from a similar company. I have only ordered from Zox since. The bracelets are a better quality and, Zox does not require you to download an app to your phone! It also provides as many verses as you need per day! The initial order was for Christmas gifts. Since, I have had to order 2 more times because I keep getting requests for them. The quality of these bands are great but the message it provides is even better. Thank you for creating them. God's Blessings!
P.S. Also thank your staff for assistance with applying the bonuses...sooo quick to respond!
Zox has amazing customer service!
Zox is an amazing brand and their customer service is the best I’ve seen. I’ve had mistakes in orders but they are quick to send the correct item and request you to spread the love to someone else who could use it, rather than returning them. I filed a wrong order after hours and they even responded within minutes and got a replacement order right away. I have lots of these bracelets and they’re amazing!
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