I absolutely love zoostorm for how reliable they are. I've had and used a keyboard and mouse from them, both plug in ones, for like 14 years or more, used to have a PC from them too, and it legit... See more
Company replied
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See what reviewers are saying
Zoostom has become our go to desktop for our office. We now have 15+ PCs, many of which are over 2 years old and have never let us down. Our PCs are on for long periods copying large amounts of data.... See more
Company replied
Zoostorm A10 7890 tower computer, 2 TB HDD, 8g ram AMD quad layer proccesser, Asus mother board, ordered Wednesday, arrived Thursday, set up absoluterly no probs except key board & mouse missing, Zo... See more
Company replied
Stay away, Bought a £4500 PC from Amazon and spent hours troubleshooting BSODs before finding two faulty RAM sticks. When I contacted STORMFORCE for an RMA repair, they insisted I bear all responsibi... See more
Company replied
Company details
Written by the company
The Zoostorm™ range of home desktop PCs deliver powerful, reliable performance that’s perfect for everyday computing and offers the perfect mixture of performance and price to suit every budget. Browse the web, work with documents, create visual content and enjoy light gaming with ease. Work and play in high resolution and experience visual perfection with HD graphics. The Zoostorm™ Home range includes traditional Desktop PCs, Small Compact Towers, Laptops and stylish All-in-One PCs.
Contact info
4 Hardwick Grange, WA1 4RF, Warrington, United Kingdom
- 01925847282
- cs@zoostorm.com
- zoostorm.com
3.5
Average
316 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really bad company
Really bad company. I had issues from day one. I had to email them and all they would offer me was a return email with the solution which was always to do a clean install!!! I had blue screen from the word go constantly and the above was all they ever offered. Then the warranty ran out and tah dah they said for a fee we can come and pick it up fix it and drop it back off!! Hahahhaa Worst computer and company I have ever had and had to deal with. I wish I had typed zoostorm into google before purchasing, had I done I would not have wasted my money
15 February 2018
Unprompted review
Reply from Zoostorm
Good Morning
Please accept my apologises on behalf of the service that you have received,
Would you be able to provide me with a reference number or your serial number for your unit so i can look into the details?
Thanks
Sarah
Customer Experience Team Leader
now on my second zoostorm computer
now on my second zoostorm computer, I was so impressed by my first one ,customer care is second to none ,would recommend this company
9 February 2018
Unprompted review
Recently had to return my Zoostorm …
Recently had to return my Zoostorm computer for repairs, excellent service, updated at every step and quick collection, repair and return.
Would recommend to anyone. Aftercare is excellent.
Gail
Rapid Recovery Ltd
6 February 2018
Unprompted review
Reply from Zoostorm
Hi Gail
Thank you for your feedback, if you need any assistance please let us know
Thanks Sarah
Customer Experience Team Leader
Bought a gaming desktop
Bought a gaming desktop , hard drive died after 15 months . No help resolving the issue. Poor attitude to customer service considering the goods were faulty.
5 February 2018
Unprompted review
Reply from Zoostorm
Hi Chris
Please accept my apologises for the service that you have receieved, please can you provide your serial number for your unit or a service request number that we may of provided you.
Thanks
Sarah
Customer Experience Team Leader
Zoostorm inferno Amazing pc!
Been looking for a new gaming pc for sometime after getting ripped off by (kelsus-it) i was been very cautious.Have no fear with zoostorm,The inferno pc i brought is truley a beast of a machine with no expence spared in the build of this pc.it really is first class.I've seen pc's for twice what i paid in pc world with less spec.10/10 thanks zoostorm
29 November 2017
Unprompted review
I buy this gaming PC
I buy this gaming PC, an i5 7400 GTX 1050i.
It came with the OS pre-installed. Was easy and fast update it and start it to run.
I´m using this Pc for programming and gaming and I´m really happy..
The manufacture of the case maintain the PC in all the moment cool.
I´m really happy with this product, I totally recomended
28 November 2017
Unprompted review
EXcelent new computer
EXcelent new computer from argos yet has the latest amd chipset and cpu awsome
26 November 2017
Unprompted review
Reply from Zoostorm
Hi Brian
Thanks so much for leaving a review. It's great that you are so happy with your new PC, please let us know if we can do anything for you.
Many thanks
Kathy
Really happy with the support I got …
Really happy with the support I got from kerry from zoostorm today. Have spent a week of trying to sort out with argos to get to the bottom of my missing computer that dpd says I signed for. A few phone calls and few email with kerry later and now I'm getting my son Xmas present sent out again. Least I'll have a happy child now so a big thank you
22 November 2017
Unprompted review
Reply from Zoostorm
Hi Mel
Thanks for the review, its great that Kerrie was able to help in this way. I'm just so sorry you've had this trouble in the first place. We've ordered a new PC for you, meanwhile, we will continue to work with DPD to get to the bottom of this.
I'm sure your son will be super excited on Christmas day! As with any electrical gift, please remember to unpack it, check it over and plug the PC in when you it arrives. Windows may need to do some super quick updates, but when the whole world is trying to do this on Christmas day, it may take a while! The best thing to do is just make sure its all set up and working, then pack the PC away again. If you find yourself in the classic position of being unable to get everything back in the box, don't worry, we can email you a packing guide if you need it.
Have a fabulous Christmas!
Kathy
Customer Experience Manager
Consistent awesomeness
I got my second Zoostorm machine in a row today, and its an awesome little powerhouse, and even more importantly, no Windows!! Everything is as usual very professional and come across friendly, but I am yet to try their support line.
I always recommend Zoostorm as a reliable low cost provider of computers!
8 November 2017
Unprompted review
Reply from Zoostorm
Hi Andy
Thanks so much for a great review! If you do find you need our support team for any reason, please give us a call. We are UK based and work closely with our production line, we're able to get our hands on the systems and resolves any issues really quickly.
Many thanks
Kathy
Customer Experience Manager
My zoostorm gaming pc is well worth …
My zoostorm gaming pc is well worth tyhe money i paid it is not a top of the range butu it is capable of playing the games i play and that is all i wanted
26 October 2017
Unprompted review
Reply from Zoostorm
Hi Stephen
It's great that you're happy with your choice of PC and that you are able to play all the games you like best. Let us know if you need anything from us in the future.
Kathy
Customer Experience Manager
zoostorm i3 processor 8gb ram 2tb hard …
zoostorm i3 processor 8gb ram 2tb hard drive this is great for storage,has a fast processor but the big shame is the wifi connection setup s a problem it's always cutting out and takes a while to re connect have had to get a ethernet connection to stop losing my connection that's about the only problem with this system will have to upgrade this at a later date.
25 October 2017
Unprompted review
Very good after sales customer service experience.
I bought a computer and after a few days I had a problem with the graphics card (bad luck). They immediately sent a courier to collect the computer and after a few days I had it back with a new graphics card. I had a very good after sales customer service experience. Now the computer works perfectly.
20 October 2017
Unprompted review
Reply from Zoostorm
Hi Oriol
I'm so glad you've had a good experience with the team, and you are back up and running. Please let me know if there's anything more we can do to improve the service we offer.
Many thanks
Kathy
Customer Experience Manager
Just what it says on the tin!
Just what it says on the tin!
I have bought several of these and have never been let down.
16 October 2017
Unprompted review
Reply from Zoostorm
Hi Martyn
It's great to hear from you! I'm so glad you're happy with the PC's you're buying. It's always good to hear from people who buy more than one PC from us. For most, it's a big purchase we don't make very often, so we look to others for their experience. It really is good to know you buy our PC's repeatedly. Thanks for the recommendation!
Kathy
Customer Experience Manager
I have purchased several Zoostorm PCs …
I have purchased several Zoostorm PCs for our office over the last year or so ( ones without Windows pre-installed) and have found them to be reliable, easy to install windows 7 or 10 and very good value for money.
These were purchased via Ebuyer.
I caqn thoroughly recommend Zoostorm.
15 October 2017
Unprompted review
Reply from Zoostorm
Hi Tim
I'm so pleased you keep buying our PC's, it's great when you know you can rely on Zoostorm.
Do let us know if you need anything in the future.
Kathy
Customer Experience Manager
Windows 10 had stopped running while …
Windows 10 had stopped running while installing and then I had a black screen. Called Zoostorm and they emailed me instructions. Only problem was it removed my apps. So now I have no outlook or microsoft
13 October 2017
Unprompted review
Reply from Zoostorm
Hi Pavan
I'm so sorry you have had issues with your Windows 10 upgrade. Your PC was bought in 2011 with Windows 7. It's unclear from our notes if your PC crashed while trying to upgrade to Windows 10 for the first time or not. We sent you the instructions to restore your system to its previous version before it crashed. This action should not remove any of your applications.
However, some of our customers in 2011 benefited from an offer we had with Microsoft, where their Windows 7 was provided with a starter edition of Office. You may have had this edition, in which case, your upgrade would be to the advertised version of Windows 10 and would not include these extra applications. Alternatively, If you hold a valid licence key for these applications in full, you will be able to download them again from Microsoft.
I'm sorry we have not been able to help you any further on this one. If you need help with anything else, please give us a call or email us.
Kathy
Customer Experience Manager
I dived deep into the Zoostorm pool...
I dived deep into the Zoostorm pool and went for an Intel i7 processor with 3TB hard drive and... well, basically 'The Works!'
Took delivery, unpacked it, plugged it in and couldn't be happier.
Fast as a road runner and quiet as a dormouse.
And talking of mice...
It even came with a new mouse and keyboard too!
Very happy :)
12 October 2017
Unprompted review
Reply from Zoostorm
Hi Dave
What a great review! And a brilliant start to a Friday morning. We're always pleased to hear when a customer just plugs their new PC in and away it goes...happy days!
Do let us know if you need anything from us.
Kathy
Customer Experience Manager
Reply from Zoostorm
Hi Rashid
I'm so sorry a tablet has arrived faulty. You contacted us and we tried to fix the problem over the phone but couldn't. We tried to arrange to collect the tablet and bring it back here to our UK Service Centre where we will try to repair it, replace it or offer a refund. You didn't come back to us to agree a collection date and we sent a further reminder before closing the query. If your tablet is still faulty, please get in touch. We will do our best to get it repaired and back out to you.
As an eBay customer, you also have their money back guarantee. If you would prefer a refund, just get in touch.
Many thanks
Kathy
Customer Experience Manager
Phone answered promptly
Phone answered promptly. Similar for technical support when call transferred. Problem fixed.
10 October 2017
Unprompted review
Reply from Zoostorm
Hi Dave
Job done! Thanks very much, let us know if you need anything more.
Kathy
Customer Experience Manager
Brilliant products excellent service
Brilliant Desktop PC with excellent value for the money. I can easily recommend this company to any one.
6 October 2017
Unprompted review
Reply from Zoostorm
Hi Sharjeel
Thanks so much for a great review. Your recommendation means a lot to us, and the wider Trustpilot community. It's reassuring for a prospective customer when they can see genuine reviews from customers like yourself, who are happy with the product and service they receive.
Many thanks
Kathy
Customer Experience Manager
Excellent service and systems
Friendly, efficient and proffesional service. Great value systems. Highly recommended.
4 October 2017
Unprompted review
Reply from Zoostorm
Hi James
Thanks for your review. It's great to see we have given good service to you and that you'd recommend our systems to others. I will pass on your feedback to the team members who helped you out.
Many thanks
Kathy
Customer Experience Advisor
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